Alma H20

Frameset 

Wheels 

Drivetrain 

Components

Frameset 

Wheels 

Drivetrain 

Components

LEGAL WARRANTY.

By law, we offer either a two-year statutory WARRANTY or a warranty valid for the period established by law in your country.

COVERAGE

• ORBEA provides a warranty on all products that it manufactures and/or distributes against any nonconformity issues for the first two years after their purchase. This warranty is valid only for the original buyer of the product, who is entitled to the repair and/or replacement of the defective product completely free of charge for the affected user in the event of any nonconformity.
• This statutory warranty from ORBEA Orbea is fully compatible with the legal and sales warranties offered by the manufacturers and dealers of the individual components of other brands fitted to our bicycles.

TERMS & CONDITIONS

• When filing a claim under this warranty, the user must provide a copy of the purchase document (sales invoice) for the bicycle to ORBEA or the dealer.
• The user must maintain the product purchased in good working condition, according to the instructions and recommendations provided in the instruction booklet accompanying the bicycle and the manuals published on the ORBEA website. ORBEA may reject any warranty claims that are the direct result of poor product maintenance by the user.
• This warranty does not apply in any case to damage or defects derived from negligent use of the bicycle, the mounting of other non-original accessories not supplied or mounted by the factory, or any inappropriate manipulation or maintenance operations by the user or by any third party on their behalf.
• This warranty does not cover the normal wear and tear of the perishable elements of the product in any case. Said elements may include, without limitation, the following elements subject to wear and tear:

  Handlebar tape O-rings Headset cups Bearings Brake shoes/pads Retainers Threads

  Sprockets Disk brake rotors Dustcaps Core Grips and tapes Shock absorber joints Screws

  Rubber parts Seat covers Gear & brake cables and jackets/fluid Gear or brake lever hoods Spokes Nipples Batteries & electrical system components on e-bikes.

• Due to the inherent hazards associated with using a bicycle on roads or trails and the physical risks arising from the use of same, this warranty refers only to the replacement of non-conforming components and does not cover any personal injury that may arise directly or indirectly from malfunction during use. In case of a traffic accident, regardless of who directly caused same, the warranty provided by ORBEA is null and void.
• In no case does this warranty apply to electrical system components which have been dismounted or modified to change their functions without the prior consent of ORBEA.

PROCESSING

• To process any claim in relation to this warranty, the user must proceed to the point of sale where he/she purchased the product, so that the dealer can process the statutory warranty. If it is not possible to visit said dealer, or this is overly burdensome for the user, he/she may visit another official ORBEA dealer to process the claim or contact ORBEA directly via the clicking on the link below, to receive instructions on how to process the warranty claim. When filing a claim under this warranty, the user must provide a copy of the purchase document (sales invoice) for the bicycle to ORBEA or the dealer.
• This warranty is subject to the decision of our technicians with regard to the nature of the product non-conformity, after having studied the part in question.
• If repair is not possible and ORBEA opts to replace the product, ORBEA will replace the non-conforming product with another similar product, and if this is not possible for reasons of stockage you, the user, will receive another product with the same quality and features. ORBEA may replace personalised products in the MyO range by similar products in the current colour range if the original personalisation cannot be reproduced..

ORBEA LIFETIME WARRANTY.

ORBEA wishes to provide a lifetime warranty once the limited warranty period has expired, on the terms indicated below.

COVERAGE

• To supplement the statutory warranty offered, ORBEA offers all users a free, voluntary ORBEA lifetime warranty, which consists of a lifetime warranty (i.e. with no time limitation) on all frames and rigid forks mounted on our bikes against defects consisting of breakage and/or cracking.
• "Frame" here covers all frames of ORBEA bikes and own-brand rigid forks. For the purposes of this commercial warranty, "frame" is deemed to comprise the chainstays, seatstays and front triangles of full-suspension frames, but does not include any other parts that may be attached to frames (which are classed as "spares") or suspension forks.
• This ORBEA lifetime warranty also applies for a further one year as from the expiry of the statutory warranty (i.e. up to three years as from the purchase of the product by the user) in the case of faulty paint or varnish and corrosion on all frames and rigid forks.
• Under this ORBEA lifetime warranty, purchasers are entitled to the repair and/or replacement of the affected product in case of any breakage or cracking in the frame and/or rigid forks.

TERMS & CONDITIONS

• This warranty is available only to the original purchasers of products who complete the online registration form for the bicycle or frame within 30 days as from their purchase. It is not transferrable to subsequent purchasers of the materials covered, other than the original purchaser. When filing a claim under this warranty, the user must pro-vide a copy of the purchase document (sales invoice) for the bicycle to ORBEA or the deal-er..
• This warranty does not apply to breaks or cracks arising from negligent use of the bicycle, the mounting of non-original accessories not supplied or mounted by our factory, or any inappropriate manipulation or maintenance operations by you, the user, or by any third party on your behalf.
• The user must maintain the product purchased in good working condition, according to the instructions and recommendations provided in the instruction booklet accompanying the bicycle and the manuals published on the ORBEA website. ORBEA may reject any warranty claims that are the direct result of poor product maintenance by the user.
• Due to the inherent hazards associated with using a bicycle on roads or trails and the physical risks arising from the use of same, this warranty refers only to the re-placement of the components affected and does not cover any personal injury that may arise directly or indirectly from malfunction during use. In case of a traffic accident, regardless of who directly caused same, the warranty provided by ORBEA is null and void.

PROCESSING

• To process any claim in relation to this warranty, the user must proceed to the point of sale where he/she purchased the product, so that the dealer can process this warranty. If it is not possible to visit that dealer or if visiting same would result overly burdensome for you, the user, you may go to the official ORBEA dealer closest to your home to process the claim or contact ORBEA directly via the the link below, to receive instructions on how to process the warranty claim. When filing a claim under this warranty, the user must provide a copy of the purchase document (sales invoice) for the bicycle to ORBEA or the dealer. 
• Should it prove impossible to repair, ORBEA will replace the faulty product with a product with similar characteristics. Should this in turn prove impossible on these terms, ORBEA may either deliver to the user another product with the same quality and features or, at its discretion, offer the user a discount on a new purchase for a sum proportional to the residual value of the faulty product. That residual value will be calculated on the basis of a 6% depreciation per annum on the original retail price of the faulty product as from the year in which it entered the range. ORBEA may replace personalised products in the MyO range by similar products in the current colour range if the original personalisation cannot be reproduced.
• If a frame is replaced by a product with the same quality an features, this warranty will not cover the replacement of any component installed on the original bike that is incompatible with the replacement product provided by ORBEA. The cost of any parts, spares, accessories and/or components required for final assembly is payable by the user
• Should it prove necessary to send the product to the facilities of ORBEA, the latter will pay the shipping costs provided that the warranty claim is handled via the same dealer from which the product was purchased. ORBEA reserves the right to claim back the said costs for the shipping and return of the product from the user should the latter decide to handle the warranty claim via a dealer other than the one from which the products was purchased or directly with ORBEA, or should the claim filed by the user prove not to be covered by the warranty.
• The user must in all cases also pay the cost of the labour required to disassemble and reassemble the frame and/or fork to be repaired or replaced if ORBEA is asked to perform these tasks. Should these services be required from an official dealer, their cost will also be payable by the user.
• This warranty is subject to the decision reached by our technicians with regard to the nature of the product non-conformity once they have studied it.

ACCIDENT POLICY.

ORBEA offers a policy covering accidents as follows: 

THE SERVICE COMPRISES THE FOLLOWING 

Should a frame crack or break due to external factors unrelated to manufacturing defects, a discount is offered on a new, similar unit on the following terms:

• 0-12 months after the purchase date: 50% discount on the retail price.
• 13-24 months after the purchase date: 40 % discount on the retail price.
• 25-36 months after the purchase date: 30% discount on the retail price.

This service covers all models with carbon frames. 

To find out about prices and sign up for this scheme, please see your ORBEA distributor.

TERMS & CONDITIONS 

• Bikes must be registered within one month of the purchase date 
• The purchase invoice must be shown on requesting the service. 
• The purchase option is for a frame similar or equivalent to the broken unit.
• Labour costs for assembling the frame or fork on the bike are payable by the user.
• The purchase option becomes available only when the broken frame is returned.
• ORBEA will handle the shipping of the frame. If the original distributor is not used, ORBEA reserves the right to decide whether to cover shipping costs or not.
• Spares are not covered. In all cases, ORBEA will submit a quote for the sale of the spares required.